Shipping policy

COLOURSWINK — SHIPPING & DELIVERY POLICY

Effective Date: 15 October 2026
Website: www.colourswink.com
Contact: rupali@colourswink.com

At Colourswink, we are committed to making your shopping experience smooth, reliable and transparent.

We work with a network of domestic and international sourcing and fulfilment partners to bring customers a carefully selected range of beauty, lifestyle, fashion accessories, home essentials and trending products.

Please review our shipping information before placing your order.

1. Order Processing

Orders are generally prepared for shipment within 3–5 business days, subject to product availability and fulfilment-centre processing.

Business days exclude weekends and applicable public holidays.

Certain products may require additional sourcing, preparation or quality checks. If a material delay affects your order, we will inform you and explain the available options.

Processing time is separate from shipping transit time.

2. Shipping Locations

Colourswink works with domestic and international fulfilment partners.

Depending on product availability and the customer's delivery destination, orders may be dispatched from fulfilment centres located in India, China or other countries.

Products within the same order may be shipped separately and arrive on different dates.

The applicable delivery estimate will be communicated on the product page, at checkout or in the order confirmation.

3. Estimated Delivery Times

Delivery times vary depending on the destination, product availability, selected shipping method and customs processing.

The following ranges are indicative and must be confirmed for the specific product and shipping route before they are offered to customers.

Delivery Destination	Proposed Transit Estimate
India	7–20 business days
United States	7–18 business days
United Kingdom	7–18 business days
Europe	8–20 business days
UAE	8–20 business days
Australia and Canada	10–25 business days
Other eligible countries	Based on available shipping service

Important: These are estimated shipping transit periods after dispatch, not guaranteed delivery dates. Order processing time is additional.

Actual delivery estimates shown at checkout or in the order confirmation take precedence over general indicative ranges.

4. Shipping Charges

Shipping charges depend on the delivery destination, product weight, package dimensions and available shipping service.

Any applicable shipping charges will be displayed before the customer completes checkout.

Free shipping promotions, where available, are subject to the conditions stated at the time of purchase.

We do not impose undisclosed shipping charges after order confirmation.

5. Order Tracking

Once an order has been dispatched, customers will receive tracking information by email or through their available order-status page, where supported by the carrier.

Tracking information may take several business days to become active.

International orders may pass through multiple logistics partners before reaching their destination.

If tracking information remains unavailable or stops updating for an extended period, please contact our support team.

6. International Customs and Import Duties

International shipments may be subject to customs clearance, import duties, taxes or handling fees imposed by the destination country.

Whether these charges are prepaid or payable by the recipient will be disclosed where applicable before purchase.

Customers are responsible for applicable import requirements and any destination-country charges clearly identified as their responsibility before checkout.

Customs inspections may extend delivery times.

Colourswink will assist customers with available shipment information if customs-related issues arise.

7. Multiple Shipments

Some orders may contain products fulfilled from different warehouses.

In such cases:

Products may arrive in separate packages.
Different tracking numbers may be provided.
Delivery dates may vary between packages.
Customers will not be charged additional shipping fees beyond those disclosed at checkout solely because an order is split.

8. Delivery Delays

Occasional delays may occur due to weather conditions, customs inspections, transport disruptions, carrier issues, peak shopping seasons or other circumstances affecting delivery.

We will make reasonable efforts to investigate delayed shipments and provide updates.

Where an order cannot be delivered within the agreed delivery period, customers may contact us to request an appropriate resolution, including cancellation or refund where required by applicable consumer law.

9. Incorrect or Incomplete Addresses

Customers should provide a complete and accurate delivery address, including the correct postal code and contact number.

If an address error is identified, please contact us as soon as possible.

We will attempt to update the shipping information where operationally possible.

If a package is returned because of an incorrect address, any applicable redelivery charge will be communicated and agreed upon before reshipment, subject to applicable law.

10. Lost or Missing Packages

If tracking indicates that a package is lost, or an order has not arrived within its applicable delivery period, please contact us at rupali@colourswink.com.

We will investigate the issue with the fulfilment partner or shipping carrier.

Where non-delivery is confirmed, we will arrange an appropriate replacement or refund in accordance with applicable consumer protection laws.

Customers will not be required to resolve a confirmed fulfilment failure directly with our supplier.

11. Damaged or Incorrect Products

If an item arrives damaged, defective or different from what was ordered, please contact our customer support team promptly.

Include your order number, a description of the issue and photographs where available.

We will review the issue and arrange an appropriate refund, replacement or other legally required remedy.

Please refer to our Refund and Return Policy for further information.

12. Undeliverable or Returned Packages

Packages may be returned to the fulfilment centre if delivery cannot be completed.

If a package is returned, Colourswink will review the reason and contact the customer regarding redelivery or refund options.

Any charges or deductions will be applied only where disclosed and legally permitted.

13. Order Cancellations

Customers may request cancellation before dispatch by contacting our support team.

If an order has already shipped, cancellation and return options will depend on the shipment status, applicable policies and statutory consumer rights.

Customers retain all rights available under applicable consumer protection laws.

14. Customer Support

Our customer support team is available to assist with shipping enquiries, tracking, delivery concerns and order-related issues.

COLOURSWINK
Website: www.colourswink.com
Email: rupali@colourswink.com
Business Location: Delhi, India

For faster assistance, please include your order number and registered email address when contacting us.

Glow Beyond the Borders.