COLOURSWINK — TERMS & CONDITIONS

Website: www.colourswink.com
Effective Date: 15 October 2026
Business Location: Delhi, India
Customer Support: rupali@colourswink.com

1. Introduction

Welcome to Colourswink, your destination for carefully selected beauty, lifestyle, fashion accessories, personal care, home essentials and trending products.

Colourswink operates through www.colourswink.com. Throughout these Terms and Conditions, the terms "we," "us," and "our" refer to Colourswink.

By accessing our website, creating an account or purchasing products, you agree to these Terms and Conditions and our applicable store policies.

Nothing in these Terms limits any consumer rights that cannot lawfully be excluded.

2. Products and Availability

We aim to provide accurate product descriptions, images, prices and specifications.

• Product colours may vary slightly depending on screen settings and lighting.

• Product availability is subject to stock confirmation.

• Packaging may vary where the product's essential characteristics remain unchanged and applicable disclosures are maintained.

• Product descriptions, prices and availability may be updated without prior notice, subject to existing confirmed orders and applicable law.

• Product-specific instructions, warnings and usage restrictions must be followed.

We reserve the right to discontinue products or limit quantities where reasonably necessary and legally permitted.

3. Pricing, Taxes and Payments

Product prices are displayed in the currency selected or indicated on our website.

• Applicable taxes and shipping charges will be disclosed before order confirmation.

• International orders may incur customs duties, import taxes or other destination-country charges, where applicable.

• Promotional discounts and coupon codes are subject to their stated conditions.

• Payment must be completed using an available payment method unless another payment arrangement is expressly offered.

If a genuine pricing or technical error affects an order, we will contact the customer and provide an appropriate resolution, including a refund where required.

4. Orders and Confirmation

After placing an order, customers may receive an automated order acknowledgement.

Orders are subject to payment verification, product availability and our acceptance.

We may cancel or decline orders for legitimate reasons, including suspected fraud, payment failure, stock unavailability or delivery restrictions.

If we cancel an order after receiving payment, the customer will receive an appropriate refund in accordance with applicable law.

Customers are responsible for providing accurate contact details and delivery information.

5. Shipping and Delivery

Colourswink may deliver products within India and to eligible international destinations.

Delivery availability, shipping charges and estimated timelines depend on the destination, selected products and shipping service.

Estimated delivery dates are not guarantees unless expressly stated.

We will provide available tracking information after dispatch.

Customers should contact our support team if their order is delayed, missing, damaged or delivered incorrectly. We will investigate and provide an appropriate resolution in accordance with applicable law and our Shipping Policy.

International deliveries may be subject to customs inspections and destination-country import requirements.

6. Cancellations

Customers may request cancellation by contacting rupali@colourswink.com with their order number.

Cancellation requests will be considered according to the order's processing and dispatch status.

If an order has already been dispatched, the applicable return or delivery-resolution process may apply.

Any cancellation charges, where lawfully permitted, must be disclosed in advance. Customers retain all statutory cancellation and refund rights.

7. Returns, Exchanges and Refunds

Return and exchange eligibility depends on the product category, condition, applicable store policy and consumer protection laws.

Certain hygiene-sensitive, personal-care or opened products may have return restrictions for change-of-mind requests, where lawfully permitted and disclosed before purchase.

Such restrictions do not override legal rights relating to defective, damaged, misdescribed, counterfeit or incorrectly supplied products.

Customers should contact our support team with their order number, issue description and relevant photographs where available.

Approved refunds will be processed through an appropriate payment method within the timeframe required by applicable law and the payment provider.

For full eligibility criteria, procedures and timelines, please refer to our Refund and Return Policy.

8. Product Safety and Usage

Customers should read product labels, warnings, ingredients, instructions and safety information before use.

For cosmetics and personal-care products, discontinue use if irritation or an adverse reaction occurs and seek professional advice when appropriate.

Electrical, household and lifestyle products must be used according to their intended purpose and instructions.

Colourswink does not make medical or therapeutic guarantees unless expressly supported and legally permitted.

9. International Orders

International customers are responsible for complying with applicable import requirements in their destination country.

Import duties, customs fees and local taxes may apply and will be allocated as disclosed during checkout or in the Shipping Policy.

Certain products may be unavailable for international shipping because of courier restrictions, product regulations or customs requirements.

Applicable consumer protections in the customer's jurisdiction remain unaffected.

10. Promotions and Discount Codes

Promotional offers are subject to availability and their published terms.

Discount codes may have expiry dates, minimum purchase values, product restrictions or usage limits.

Colourswink may withdraw or correct a promotion where legally permissible, without unfairly altering confirmed customer orders.

11. Intellectual Property

The Colourswink name, branding, website content, original images, designs, logos and other protected materials belong to their respective owners.

Customers may not reproduce or commercially exploit protected content without appropriate permission.

Third-party trademarks and product names remain the property of their respective owners.

12. Customer Accounts and Website Use

Customers are responsible for maintaining the confidentiality of their account credentials.

Users must not engage in fraudulent transactions, unauthorised access, malicious activities or unlawful use of the website.

We may restrict access where reasonably necessary to protect customers, the website or other users, subject to applicable law.

13. Privacy and Data Protection

Colourswink processes customer information for purposes such as order fulfilment, customer support, payments, delivery